faq

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frequently asked questions


Tyre information

Where can I find my tyre size?

Your tyre size can be found on the side wall of the current tyres you would like to have replaced. You will see a combination of characters in a form similar to: 195/60R15 88H, meaning:

  • 195 = Width of tyre in millimetres
  • 60 = Aspect ratio of the tyre profile (height of the side as a percentage of the width). So this aspect ratio is 60% of 195 millimetres.
  • R15 = R means that it’s a radial tyre, the following two digits are the diameter of the wheel in inches
  • 88 = Load Index
  • H = Speed Index

You can also search your vehicle for the manufacturers placard to find a suggested tyre size and a minimum tyre size, load rating and weight rating. This is usually found on the drivers door, under the bonnet, or in the glove box, but locations vary between manufacturers and models.

What kind of tyres does Tyroola sell?

We sell tyres for cars, 4x4 SUVs, light truck and trucks for dry, wet and snowy terrains.

How do I know when to change my tyres?

It is advisable to replace your tyres when the tread depth is below 2mm. The legal limit for the minimum tread depth in Australia is 1.6mm. Furthermore, damage to tyres are seen as side wall cracks and tread cracks due to natural degradation through tyre age; the signs to change the tyres. It is recommended to always change the 2 front, or 2 back tyres at the same time.

How do I know which is the tyre that is suitable for the speed I drive?

Given below is a table that shows the relevant speeds with speed letters, which is seen at the sidewall of the tyre.

  Speed Symbol     N     P    Q    R     S     T     U    H     V       Z    W     Y
  Km/h   140   150   160   170   180   190   200   210   240   240+   270   300

 

Be sure to check the manufacturers placard so the tyre you purchase meets the minimum requirements of your vehicle.

What does load index signify?

The load index is a rating system, which is indicated before the speed-rating symbol. This rating system has numbers ranging from 0 to 279; each number corresponds to a specific maximum load capacity on the tyre.  The common load index for passenger vehicles ranges from 62 to 126. However with an incorrect load rating, it can result in a serious accident.

Again, be sure to check the manufacturers placard so the tyre you purchase meets the minimum requirements of your vehicle.

Age of tyres

Most tyres are around 1 year old but max age is 4 years. We only sell NEW tyres, we do not sell second hand/used tyres, factory seconds or any damage tyres. The date of the order will be used against the manufacture date of the tyre to determine the max 4 year gap.

Order information

How do I order at Tyroola?

By using the ‘search’ bar or the ‘find my tyres’ option where you can specify the dimensions of the tyre that fits your car and needs. You can always contact our tyre experts if you require additional advice. Once you know which tyres you want to buy you can place them in your shopping cart, and click through to the checkout. The checkout process is divided into 3 steps. 

  1. Enter personal details and select a delivery location 
  2. Select you prefered payment method 
  3. Confirm your order 

How can I pay for my tyres?

We offer 4 payment options:

  1. Payment by Credit Card. You can pay online securely by using Mastercard, Visa, American Express or Diners Club. Your credit card information goes through a SSL secured connection which ensures that your data is encrypted and therefore unable to be seen by others.
  2. Payment by Paypal. You need an activated Paypal account for this. After you confirm the order you will be automatically rerouted to the Paypal screen in which you can login and confirm the payment. In case you cancel the order within 14 days, we will transfer the money back to your paypal account.
  3. Payment by zipmoney.
  4. Payment by afterpay.
  5. Poli Internet Banking :- This is an easy mode of payment as it does not require any login details or registration. Once you chose Poli payment option, select your bank from the list of banks shown and enter your bank login details. Enter your amount and confirm the transaction.
  6. Payment by BPAY :- BPAY is an electronic bill payment system in Australia which enables payments to be made through a Financial Institution's online, mobile or telephone banking facility to organisations who are registered BPAY billers.

Delivery & Fitting Information

Which delivery location can I choose from?

There are three options for the delivery of your order:
1. You can deliver the tyres straight to your door.
2. Send the tyres to a preferred garage or fitting station of your choice.
3. Contact our customer service team by email, the chat box on the website or by phone and allow them to sort through out network of fitting partners for one near you.

Is there a shipping cost ?

Shipping charges will depend on the postal code which you enter during the checkout process. However there will be no shipping charges applicable in most of the cases to Metro Areas of Sydney, Melbourne, Brisbane and Adelaide. You can also already calculate your shipping costs when viewing a product in the catalog and clicking on "Calculate Shipping".

When should I order?

We have a cut-off time at 12:30pm. If the order is placed before that time, the probability is high (~90%) that the order is dispatched the same day to the customer.

What does ' ~ ' mean for shipping times?

'~' refers to 'approximately', we use this as shipping times can vary slightly, but Tyroola will update you on the status of the order, such as when it is dispatched and delivered. 

How do I know when my tyres will be delivered?

As soon as you place an order at tyroola.com.au, we will send you an email to confirm your order. Once you receive this email, it will take the time stated to you when placing the order to arrive (e.g. 2 - 4 business days), which is displayed in the cart after your postcode and tyres are added.

For more information on our shipping policy please follow the link directly below.

Tyroola Shipping Policy

 

After Sales Information

How can I cancel my order?

You are entitled to request a return within 14 days after you or a third party named by you receive the tyres. Please send an email to support@tyroola.com.au with your name, order number and reason for return, in order to request an RMA (Return Merchandise Authorization) number.

Only unused tyres that have not been mounted are eligible for return. We do not offer returns for change of mind or wrongly ordered products. In case of a return, we will ensure the tyres are picked up at the address specified by the customer.

How do refunds work?

As soon as we have received the returned tyres and have inspected the condition, we will refund the original order amount minus freight cost within 30 days. The refund amount will be transferred to the original means of payment used for the order, unless differently specified by the customer.

What if my tyres are damaged?

You can find all the details of the warranty in our Terms & Conditions. If you want to make a warranty claim you can contact us at support@tyroola.com.au. On all our tyres there are guarantees that are required under the Australian Consumer Law.

Other questions or complaints?

Contact us at support@tyroola.com.au