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Terms and Conditions
Tyroola International PTY Ltd

Tyroola Tyre Protect

Premium: The policyholder is responsible for a one-time premium payment for each tyre.
Coverage Period: Available for 12 months; starting from the date of purchase or down to the minimum legal tread depth, whichever occurs first.

Coverage Inclusions:

  • Non-repairable punctures
  • Impact fractures
  • Accidental cuts
  • Kerb damage
  • Repairable Damage: In the event of repairable damage to the tyre, such as a puncture that can be safely repaired (e.g., a screw in the tyre that can be plugged), Tyroola will cover the cost of the repair only. A full replacement will not be offered for repairable damage.

Coverage Exclusions:
Coverage is not provided for damage resulting from the following:

  • Theft/vandalism
  • Accident/fire damage/force majeure
  • Incorrect mounting of the tyre.
  • Improper storage of the tyre
  • Under-inflation, over-inflation, improper maintenance, improper repair
  • Mechanical irregularity in the vehicle that negatively affects the tyres
  • Being fitted to or used with incompatible or improper valves, rims, or wheels
  • Fitment of tyres that do not meet vehicle load and speed rating requirements
  • Not being fitted or used in accordance with manufacturer recommendations
  • Retreaded and second-hand tyres
  • Climatic effects, such as salt water or sand damage

Eligibility: Coverage is valid on any PCR, 4x4 and LT tyre purchased from Tyroola.com.au

Claims process:
Claims under your Tyroola's Tyre Protect Plans are simple:

  • Comply with the list of responsibilities described below.
  • Send an invoice/receipt of your purchase to support@tyroola.com.au
  • Once a claim is approved, payment processing may take up to 10 business days.

Payment Terms:

  • Payment will only be provided for an amount equal to the tread used on the tyre or the benefit cap, whichever is lesser.
  • During the benefit period, we will undertake the repair (subject to the puncture occurring in a legally repairable area) or cover the cost of a replacement tyre to the value of the benefit cap if the tyre exhibits less than 25% tread wear and the tyre is deemed not repairable.
  • If tread wear exceeds 25%, charges will be prorated for the replacement tyre. For instance, if the tyre is 25% worn, a 25% charge will be applied; if it's 50% worn, a 50% charge will be applied based on the new tyre's price. If the identical product is unavailable, we will offer a comparable product.
  • Prorated costs are determined by the Recommended Retail Price (RRP) at the time of replacement.
  • Tyroola will cover this repair or replacement up to $250 as a benefit cap per tyre.

Reimbursements

For reimbursements, the payout amount is determined by the original purchase price (after any discounts applied at the time of purchase). This amount is then calculated pro-rata based on the remaining tread depth of the tyre.

Your responsibilities
As our customer, you have responsibilities under this tyre protection plan:

  • The warranty only applies to the original purchaser of the tyres
  • The tyres should always be maintained properly, in good condition, and at the correct pressure.
  • Wheel balancing, alignments and tyre rotation should be carried out at regular intervals, and proof must be supplied to claim benefits (proof must be written documents from a professional tyre or suspension store).
  • All necessary precautions will be taken to avoid driving over obstacles like kerbs and rough road edges, which may cause tyre damage.
  • If the claim is unsuccessful, you will be responsible for the transport costs to have the tyre returned to the warehouse for inspection. If this is the case, you have 30 days to pay this logistic cost from the date of notification from us via phone or email.

* Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. See clauses 6 and 7 of the Terms and Conditions above for further details. Tyroola's Tyre Protect Plans are optional products you, the customer, can choose to purchase, in addition to your consumer rights under the Australian Consumer Law.

If a claim is successful, the repair or replacement is only for the tyre itself and excludes any additional costs, such as shipping and fitting. The shipping cost will be calculated on a case-by-case basis, if shipping was free with your original purchase, this is excluded from the replacement, as free shipping is only applicable to newly purchased items.

Offer commence date: 19/06/2023

(Any purchases before this date are not eligible for Tyroola's Tyre Protect Plan)

 

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