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Tyroola Tyre Protect

Terms and Conditions
Tyroola International PTY Ltd (ABN 81 678 407 120)

Tyroola Tyre Protect is an optional extended service program offered by Tyroola International Pty Ltd in connection with the purchase of tyres from Tyroola.com.au. Under this program, Tyroola may arrange reimbursement or replacement of eligible tyres, subject to the terms, exclusions and limits set out below.
Service Fee: The customer is responsible for a one-time service fee for each eligible tyre purchased.

Service Period: Available for 12 months; starting from the date of purchase or until the tyre reaches the minimum legal tread depth, whichever occurs first.

Service entitlements:

  • Non-repairable punctures
  • Impact fractures
  • Accidental cuts
  • Kerb damage
  • Repairable Damage: In the event of repairable damage to the tyre, such as a puncture that can be safely repaired (e.g., a screw in the tyre that can be plugged), Tyroola will pay for the cost of the repair only. A full replacement will not be offered for repairable damage.

Exclusions:
Tyre Protect does not apply for damage resulting from the following:

  • Theft/vandalism
  • Accident/fire damage/force majeure
  • Incorrect mounting of the tyre.
  • Improper storage of the tyre
  • Under-inflation, over-inflation, improper maintenance, improper repair
  • Mechanical irregularity in the vehicle that negatively affects the tyres
  • Being fitted to or used with incompatible or improper valves, rims, or wheels
  • Fitment of tyres that do not meet vehicle load and speed rating requirements
  • Not being fitted or used in accordance with manufacturer recommendations
  • Retreaded and second-hand tyres
  • Climatic effects, such as salt water or sand damage

Eligibility: Tyre Protect is valid on any PCR, 4x4 and LT tyre purchased from Tyroola.com.au. It may only be purchased in conjunction with an eligible tyre purchase and is not available as a standalone product.

Service request process:
Request for Tyre Protect services must comply with the following:

  • Comply with the list of responsibilities described below.
  • Send an invoice/receipt of your purchase to support@tyroola.com.au
  • Once  the request is approved, service fulfilment may take up to 10 business days.

Service Fulfilment Terms:

  • Reimbursement or replacement will only be provided for an amount equal to the tread used on the tyre or the benefit cap, whichever is lesser.
  • During the service period, we will undertake the repair (subject to the puncture occurring in a legally repairable area) or cover the cost of a replacement tyre to the value of the benefit cap if the tyre exhibits less than 25% tread wear and the tyre is deemed not repairable.
  • If tread wear exceeds 25%, charges will be prorated for the replacement tyre. For instance, if the tyre is 25% worn, a 25% charge will be applied; if it's 50% worn, a 50% charge will be applied based on the new tyre's price. If the identical product is unavailable, we will offer a comparable product.
  • Prorated costs are determined by the Recommended Retail Price (RRP) at the time of replacement.
  • Tyroola will cover this repair or replacement up to $250 as a benefit cap per tyre.

Reimbursements

For approved reimbursements, the amount is determined by the original purchase price (after any discounts applied at the time of purchase). This amount is then calculated pro-rata based on the remaining tread depth of the tyre.

Your responsibilities
As our customer, you have responsibilities under this tyre protection plan:

  • Tyroola Tyre Protect only applies to the original purchaser of the tyres
  • The tyres should always be maintained properly, in good condition, and at the correct pressure.
  • Wheel balancing, alignments and tyre rotation should be carried out at regular intervals, and proof must be supplied to claim benefits (proof must be written documents from a professional tyre or suspension store).
  • All necessary precautions will be taken to avoid driving over obstacles like kerbs and rough road edges, which may cause tyre damage.
  • If the service request is unsuccessful, you will be responsible for the transport costs to have the tyre returned to the warehouse for inspection. If this is the case, you have 30 days to pay this logistic cost from the date of notification from us via phone or email.

​​Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Tyroola's Tyre Protect Plans are optional products you, the customer, can choose to purchase, in addition to your consumer rights under the Australian Consumer Law.

Additional Costs

If a service request is successful, the repair or replacement is only for the tyre itself and excludes any additional costs, such as shipping and fitting. The shipping cost will be calculated on a case-by-case basis, if shipping was free with your original purchase, this is excluded from the replacement, as free shipping is only applicable to newly purchased items.

Provider Details 

Tyroola International PTY Ltd (ABN 81 678 407 120) 
Address: 477 Pitt St, Haymarket NSW 2000, Australia 
Phone: +61 2 8599 2277
Email: support@tyroola.com.au
Offer commence date: 19/06/2023
(Any purchases before this date are not eligible for Tyroola's Tyre Protect Plan)

 

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